State Farm® Insurance Agent Justin Mays
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nikki Karg
March 11, 2026
"They are very kind and great with information!"
"Thank you Nikki. We appreciate your kind words. "
Brook Reynolds
March 9, 2026
"Trista was good with helping me and going over quotes with me for my vehicle."
"Thank you Brook. We appreciate your continued business and support. "
Kayla Miracle
February 25, 2026
"This rating is individually for the agent named Charlie. Have you ever had what seemed like an easy fix and no one seems to be able to either understand the situation and/or fix the issue? I loathe calling into places because of it. It’s more of a common occurrence these days, the utter disdain of the workers having to do their job and the lack of initiative to solve problems. However, I’m not sure that this place knows what a true gem they have in Charlie. This lady has went above and beyond, back and forth, up and down and side to side to help me fix what should have been a simple issue, yet the other entity involved made it a complete nightmare. I mean, this lady here y’all. I hope she is held in the highest regard in that office and if she isn’t she sure needs to be. Never again will I EVER speak to anyone else about ANY issue or questions I need answered at State Farm. That’s not saying any of the other workers aren’t the same by comparison, but my loyalty now lies with her. Top tier right here, and this, the way she has handled this situation for me, is what keeps your customers. Justin Mayes, you better do right by her sir, she in my opinion is more than likely what keeps your business going."
"Charlie is wonderful and we are lucky to have her. Thank you for recognizing her hard work "
Kimberly Ray
February 17, 2026
"I’ve been with State Farm for years and received nothing but wonderful friendly service. Definitely the way to go for all your insurance needs."
"We really appreciate your kind words and loyalty to our service, Kimberly! It's fantastic to know you’ve had such a positive experience with us. Our team always aims to provide friendly support that makes every interaction special. We’re here whenever you need us in the future!"
Nikki Griffin
February 13, 2026
"Staff is super friendly"
"Thank you so much for your kind words, Nikki! We're delighted that our team's friendliness made your experience a great one. Our goal is to always make you feel comfortable and valued. Looking forward to assisting you in the future!"
Ashley Maggard
February 11, 2026
"They are always there to help! Any question you have, they will certainly do their best. 10/10 recommend."
"Thank you so much for your glowing review, Ashley! It’s amazing to know we could help you effectively. We’re always ready to assist with any questions you have!"
Joey lingar
February 9, 2026
"I've dealt with Justin for years they have always been fair and friendly to work with."
"Thank you Joey I appreciate you and your friendship "
Hannah Hensley
February 9, 2026
"Such a wonderful team at State Farm in Middlesboro. Always so helpful and kind."
"Thank you Hannah. We appreciate your business and your kind review. "
Judy Simpson
February 9, 2026
"Nice and friendly customer service. Always polite answer any questions you may have."
"Hi there, Judy! 🌟 We truly appreciate your wonderful feedback. It's fantastic to know our customer service team made you feel at ease by answering all your questions. Please feel free to reach out anytime as we're here to help."
Joyce Brooks
February 3, 2026
"Justin Mayes State Farm is great. They provide us insurance on our home and vehicles cheaper than anyone in town. They have the best and most helpful office staff that are always willing to go above and beyond. We are happy with and highly recommend Justin Mayes State Farm Insurance."
"We genuinely appreciate your kind words and are delighted to know you're satisfied with our services. It’s fantastic to hear that our team has been helpful and that you're getting great value from your insurance. If you ever have any questions or need assistance, we’re just a call away and eager to help!"
Faye Miracle
February 3, 2026
"Had them for over 40 years"
"Wow, 40 years! That's truly amazing, and we’re really grateful for your loyalty and trust in us over the years. It’s an honor to be part of your journey. Please know we’re always here to support you anytime you need us!"
christina moore
February 3, 2026
"Great people very friendly."
"Thanks a lot, Christina! We’re happy to hear you enjoyed the friendliness of our team. We're here to help anytime you need 😊."
Megan Felton
January 26, 2026
"Staff is always willing to help and include the accommodations you are asking for."
"Thank you for your review Megan we appreciate your business "
Stephen Persinger
January 16, 2026
"Highly knowledgeable and friendly agent. He beat my old policy by half."
"Thank you for business Stephen. "
Glenn Hobbs
January 2, 2026
"Justin Mays is my agent and has been for a long time now, and has always been a good agent"
"Thank you Glenn. I sure do appreciate you buddy. "
Gary Scott Bailey
December 29, 2025
"Affordable,Quick and easy to understand they made it easy. Best staff I have encounter in my 42 years. I will be a customer for life"
"Thank you Gary"
Diane Eads
November 14, 2025
"Sweet and helpful staff! I switched to State Farm due to prior company was overpriced. I’m so happy that I switched, I’m paying less than I was with Ky Farm Bureau and getting so much more!!"
"Thank you Diane. We appreciate your business "
Mike Smith
November 10, 2025
"i enjoy doing business with Justin Caruso give him a shot"
"Hi Mike! We're overjoyed to hear you had such a positive experience with Justin. Your recommendation means a lot to us. Looking forward to serving you again!"
Venessa Lynch
October 21, 2025
"I am so happy I switched to State Farm! Affordable coverage and excellent customer service!! Highly Recommend."
"Thank you Venessa. We appreciate your support and great review. "
Charles Bailey
October 6, 2025
"They always respond to my emails in a timely manner, greats rates also. Ty"
"We're so pleased you had a great experience with us, and we appreciate your kind words! Your satisfaction with our response time and rates means a lot to us. We’re here whenever you need assistance."
Amy Kinkade
September 2, 2025
"I have always been very pleased by the professionalism of all staff. They work for the people in a quick anx efficient way. When its busy, staff will come out of offices and take care of any and all questions and needs"
"Thank you so much for your kind words! 😊 It's wonderful to know that our team's efforts to assist quickly and efficiently have made a difference for you. We're always here to ensure you feel taken care of, no matter how busy it gets. If you ever need anything, just reach out to us!"
Shawn Doss
August 22, 2025
"Justin has been an awesome friend for many years. However, that is not the reason we have all our insurance with him. Justin goes above ans beyond when anything happens. He is on top of it. I had a car accident that was not my fault on a brand new car and he made sure the car was fixed, I had one to drive over 2 months. When we purchase a car he is a phone call away to put insurance on it for us. I would never think of changing. Also, I have referred many family moments and they have changed too!!"
"Wow, thank you so much for your amazing feedback! 😊 We're truly delighted to be there for you in every situation and help make things easier, whether it's an unexpected accident or just getting your new car insured. It's so rewarding to know your family has also joined us. We're always a call away if you need anything, and we cherish the trust you've placed in us."
Mary Hampton
June 11, 2025
"We’ve had Justin Mays State Farm for approximately 10 years now and have always had great service and coverage. The staff are amazing and go out of their way to help you. Would definitely recommend them."
"Hi Mary! It's incredible to hear such kind words after 10 years of being with us! We're delighted you've enjoyed both our service and coverage, and that our team could make a positive impact on your experience. Your recommendation means the world to us—thank you for your trust and support! "
Allen Lester
May 16, 2025
"Justin Mays and Staff at State Farm Insurance was very nice & very good at taking care of my claim ! Had my jeep repaired in just one day & back in my Driveway ! Awesome work!! Thank you very much !!"
"Hi Allen! Your awesome review made our day! 😊 We're absolutely delighted that you had a smooth experience with your claim and that your jeep is back home so quickly. Thank you for trusting us with your insurance needs, and we're here for you anytime!"
Miranda Beaman
February 7, 2025
"Love State Farm! Cheapest I have found and this office helps me with everything that I need. Responds fast!"
"Thank you, Miranda. We strive to be the best we can be."